How does AutoShip work?
AutoShip is a feature that allows you to automatically receive products when you want them.
To use AutoShip:
- Add a product to your cart.
- Once you're ready to checkout, click "Proceed to Checkout".
- Select the pet or horse that the product is for.
- Choose how often you want to receive that product (ex. every 4 weeks).
- Once your product is on AutoShip, you won't have to worry about running out of that product again!
How will I be charged for my AutoShip orders?
Your credit card will automatically be charged each time your AutoShip order is placed. You can update the credit card on file under My Account > Payment Information.
Where will my AutoShip order be shipped?
The default shipping address in your account will be automatically used for each AutoShipment. You can update your shipping address under My Account > Address Book.
How will I be notified of each AutoShipment?
You will receive an email reminder 7 days prior to each AutoShipment. You can add/update your email address under My Account > Account Information.
How do I update my AutoShip orders?
You may pause, change the frequency, or cancel your AutoShip order at any time. Your AutoShipment will always ship unless you update it in your account online or authorize a change by calling customer service at 888-606-3336 M-F 9am - 6pm EST. You can view/edit your AutoShip orders at any time under My Account > AutoShip.
What if my AutoShip order is a prescription requiring refills from my veterinarian?
If you have a prescription product on AutoShip and refills are needed from your veterinarian, your AutoShipment will still be placed and we will contact your clinic for a prescription at that time. If your veterinarian denies the refill request, you will be notified via email, your credit card will not be charged, and the product will not ship.
Manufacturer prices are subject to change, and we will make every attempt to notify you if your product has drastically increased in price. We advise you to check your online account for any recent price updates when you receive your reminder email 7 days before your order is placed.
*Free Shipping on most medications and food on AutoShip. Some exceptions apply, see our Shipping Policy for more information.